Eloise Midi Dress in Ivory

Hi, I am writing to share my experience regarding my order for the Eloise Midi in Ivory, placed on 15th June (Order Number: O-124577). This dress was meant to be my engagement proposal dress, which is why I placed the order well in advance. I spent the entire month repeatedly calling and following up, only to be told that the dress was still under production. After a month of waiting, I finally cancelled the order on 17th July. Unfortunately, I had to push my proposal date because of this dress. I spoke to multiple women from your customer service team, and while everyone understood my situation and assured me that the matter would be escalated, nothing was actually resolved. I even called back after cancelling to check whether the dress was ready or if an exchange or any other solution was possible. The team took over a month to keep the dress under production, but the cancellation was processed in under 10 minutes. I would genuinely like to understand — if the dress was still under production after a month, when exactly was I expected to receive it? And why was no alternative or solution proactively offered despite my repeated follow-ups? You have a beautiful collection, but what is the point if orders placed well in advance cannot be delivered within a reasonable timeline? This may just be another customer complaint, but for me, it was an important life event that had to be pushed because of a dress that was never delivered. I hope someone from your management team takes the time to read this and genuinely understands the customer experience. Thank you for your time, and I hope you have a great day. Regards, Meet

Meet A. 5/5 July 18, 2026